Refund policy

Refund Policy

Thank you for choosing Heal. We appreciate your business. Please read our refund policy carefully to understand your rights and obligations concerning refunds.

1. General Refund Policy:

Our refund policy applies to all products and services purchased through Heal. Refunds are processed in accordance with the terms and conditions outlined below.

2. Eligibility for Refund:

We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, you may be eligible for a refund under the following circumstances:

  • The product is defective or damaged upon receipt.
  • The product does not match the description provided on our website.
  • You have received the wrong item.

3. Refund Process:

To initiate a refund, please contact our customer support team within [number of days, e.g., 14 days] of receiving your product. You can reach us at hello@healtherapyco.com.

In your refund request, please provide the following information:

  • Your name and contact information.
  • Order number.
  • Description of the issue.

Once we receive your request, we will assess your claim and notify you of the approval or rejection of your refund. If your request is approved, we will process the refund to your original method of payment within 10 days.

4. Non-Refundable Items:

Certain items are non-refundable, including:

  • Downloadable software or digital products.
  • Gift cards.

5. Return Shipping:

If a return is required, we will provide you with instructions on how to return the item. In some cases, we may cover the return shipping costs. Please follow the provided instructions to ensure a smooth return process.

6. Late or Missing Refunds:

If you haven't received a refund within the specified timeframe, please check your bank account first. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at hello@healtherapyco.com.

7. Changes to This Refund Policy:

We reserve the right to update or modify this refund policy at any time without prior notice. The date of the latest revision will be indicated at the top of this page.

8. Contact Us:

If you have any questions or concerns regarding this refund policy, please contact us at hello@healtherapyco.com

By making a purchase through Heal, you acknowledge that you have read, understood, and agreed to our refund policy.

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Our Mission

At Qalm, we believe that every parent’s priority should be their child’s well-being, especially when it comes to protecting their delicate senses and supporting healthy brain development. Our mission is to create products that go beyond the ordinary, offering peace of mind in a noisy world and ensuring that your baby’s earliest experiences are safe and comforting.

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Our Focus

We understand that the early years are crucial for a child’s growth, where every sound and sensation plays a role in shaping their future. That’s why Qalm headphones are meticulously designed to shield your little one from harmful noise, providing a calm, secure environment that nurtures both their hearing and cognitive development. Each pair is crafted with the utmost care, ensuring that your baby’s comfort and protection are at the forefront.

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Our Priority

At Qalm, we don’t just make headphones; we create a sanctuary of sound, allowing your child to explore the world without fear of overstimulation or damage. Our commitment is to help you protect what matters most, giving your baby the safe, serene start they deserve.